We take a lot of care to check each and every piece before packing and shipping them to you, so that you don’t have to worry about anything. But we understand that sometime you want to change your mind or there might be some issues like sizing that you can only find out after receiving the products. So to cover for those cases we offer an easy exchange process. To avail this benefit, please note the following points:
- Send us the photo of the item within 24 hours of receiving the parcel on WhatsApp number +852 5189 7508 or email us at firstname.lastname@example.org
- Items must be kept unused and with all the original packing.
- You can choose to exchange the item or receive store credit for future purchases that will be valid for 1 year only. Exchange will not be allowed for items on clearance sale, flash deals, festive offers or any other discount offers.
- As soon as you notify us we will initiate the exchange process and guide you through the hassle free process.
Exchanges are a goodwill gesture on our part and not a compulsion, so please be patient since there can be a slight delay in processing the exchange during festive and holiday season or due to the non-availability of the specific product.
Specific details of the products like color, raw material, size etc are mentioned with every product. We write it in a very easy to read manner and we encourage all our customers to read it before placing their order. However, if there is still a sizing issue on receiving the product, we will process the exchange with same or or any other design of your choice. It should be noted that sizes and colors of the products can not be customized.
Items can only be returned in exchange for other items or store credit. We don’t offer refunds. We will send you the exchanged item or store credit as soon as your returned product is received by us. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Only one exchange per order can be availed. Exchange request must be raised by the original buyer of the items within 24 hours of receiving the package. No extra discounts can be availed on exchange products. The store credits must be used in one order.
Items can only be picked up from the same country in which they were received. Only for the first exchange the shipping is covered by us. For any subsequent exchanges on same order, customer will have to pay the shipping fee for both return and new product delivery.
In cases of gifts, any returns or exchanges can only be initiated by the original purchaser or the product.